Contact
Fire-Bid is operated by James Bone. Send a message below, or write to the address directly.
Support
Support is by email at contact@fire-bid.com. For a problem during a running bid, put "Active bid" in the subject line so it is seen first.
Send a Message
Where to Take a Problem
A record that looks wrong (seniority, a balance, a shift, a vacation day) goes to your department administrator, who can correct it and whose correction is logged. A problem with the software goes to us: use "Report an issue" inside Fire-Bid if you can sign in, and contact@fire-bid.com if you cannot.
Everything below reaches contact@fire-bid.com. Each link fills in a subject line so your message lands in the right place.
A Record Looks Wrong
Seniority, a balance, a shift assignment, a vacation day: your own department's administrator changes those, and every change they make is logged. They are the only people who can, so start there. If they find the software itself is at fault, they can escalate it to us.
Support for an Administrator
If you administer Fire-Bid for a department and something is not behaving correctly, get in touch with what you were doing and what you expected.
Interested in Fire-Bid for Your Department
Happy to walk through how bidding, seniority, and balance checking work, and to show a demo using sample data rather than anyone's real roster.
Ask for a Demo Access Code
The demo runs on a fictional department with sample data, and it takes a code to get in. Tell us your department and role and we will send one.
Privacy Request
To ask what information Fire-Bid holds about you, or to raise a privacy concern.
Report a Security Vulnerability
Please report suspected security issues rather than testing them against a live department's data. Include enough detail to reproduce the problem.